Cancellation & Refund Policy

This policy explains how you can cancel your AR Magic subscription, and the circumstances under which refunds are issued, for both our digital subscription plans and physical Magic Card hardware.

This policy applies to all purchases made through https://ar-magic.com/ and our mobile applications, and forms part of our Terms of Service.

Refund Policy Icon

Effective Date: 12 August 2026

  1. Digital Subscription Plans (Standard / Premium)

    Cancelling your subscription:

    You may cancel your paid subscription at any time by emailing care@ar-magic.com with your registered account details. Cancellation takes effect at the end of your current billing cycle. You will continue to have access to paid features until that date, after which your account will revert to the free Basic tier (where applicable). There is no cancellation fee.

    Refunds on subscriptions:

    • First-time subscribers: If you are subscribing to a paid plan for the first time, you may request a full refund within 7 calendar days of your initial purchase, provided you contact care@ar-magic.com within that window.
    • Renewals: Subscription renewals (monthly or annual) are non-refundable once the billing cycle has started, except where required by applicable law.
    • Mid-cycle cancellations: Cancelling partway through a paid billing period does not entitle you to a pro-rated refund for the unused portion, except at our discretion or as required by law.
    • Service issues: If a technical fault on our end prevents you from accessing paid features for an extended period, contact care@ar-magic.com — we will assess such cases individually and may issue a partial or full refund or account credit at our discretion.

  2. Physical Magic Cards (PVC & Metal)

    Order cancellation:

    Orders can be cancelled free of charge before dispatch. Once an order has shipped, it cannot be cancelled and standard return conditions below apply.

    Returns and refunds — manufacturing defects or shipping damage:

    If you receive a Magic Card that is damaged in transit or has a manufacturing defect, contact care@ar-magic.com within 7 days of delivery, with photos/video of the issue. Verified defective or damaged cards will be replaced at no additional cost, or refunded, at your choice.

    Returns and refunds — change of mind:

    Because each Magic Card is uniquely linked and often personalized to an individual profile, cards that have been activated or personalized are not eligible for return or refund for reasons of change of mind. Unopened, unactivated cards may be returned within 7 days of delivery for a refund, minus any shipping charges already incurred, subject to inspection on receipt.

  3. Shipping Costs

    • Return shipping costs for change-of-mind returns are borne by the customer.
    • Return shipping costs for defective/damaged items are borne by AR Magic.

  4. How Refunds Are Processed

    • Approved refunds are issued to the original payment method used at checkout.
    • Refunds are typically processed within 5–7 business days of approval, though your bank or payment provider may take additional time to reflect the credit.
    • We do not process refunds in cash or to a different payment method/account than the one used for the original purchase.

  5. Non-Refundable Items

    The following are not eligible for refund except where required by law:

    • Subscription renewal charges after the first-time-subscriber refund window has passed
    • Activated or personalized physical Magic Cards, where the return reason is change of mind
    • Any add-on or one-time service charge explicitly marked as non-refundable at the time of purchase

  6. How to Request a Cancellation or Refund

    To cancel a subscription or request a refund, please contact:

    • Skill Bud Technologies Pvt. Ltd.
    • Email: care@ar-magic.com
    • Phone: +91 8010705130
    • Corporate Address: Ground Floor, G 35, Block G, Sector 3, Noida - 201301
    • Registered Address: Opposite to Pillar No.- 58, Machhli Gali, Raza Bazar, Patna 800014, Bihar - India

    Please include your registered email/account ID and order/subscription details to help us process your request quickly.

  7. Changes to This Policy

    We may update this Cancellation & Refund Policy from time to time. Material changes will be notified via the website or email. The "Effective Date" above reflects the latest revision.